When customer service issues arise, we try to resolve them at the first point of contact.

Additionally, our Customer Relations Department is dedicated in handling customer comments and concerns and respond to your written complaints by providing solutions to your problems.

Your comments are viewed as one of the most valuable tools to enhance products and services offered by Aegean Airlines.

Helpful suggestions:

• Be as specific as possible, including dates and flight numbers.
• Provide all supportive documentation (when using the post office), such as copies of your tickets and certificates.

To send us your comments please contact us at wwwcontact@aegeanair.com

For any information regarding your trip and the services provided by Aegean you may contact our Reservations Department at 801 11 20000 within Greece, at a local rate (+30 210 6261000 from a mobile phone or from abroad) or any of our ticket offices.

CUSTOMER FEEDBACK

Every customer is important to us and we are dedicated in making every flight with Aegean Airlines a unique experience. We value your comments and your feedback. If you have traveled with Aegean Airlines, give us your opinion and contribute to the improvement of our service quality, by simply answering the following questions.

Electronic Services		very good		good		average		poor
e-ticket
e-check in

 

Pre-flight Service		very good		good		average		poor
Booking from Aegean Call Center 801 11 20000 (within Greece)
Booking from Aegean Ticket Offices
Booking from Travel Agency
Ticketing from Aegean Ticket Offices
Check-in
Punctuality on flight departure

 

In-flight Service		very good		good		average		poor
Food / Drink
Cabin Crew Service
Cabin Comfort

 

Transfer		very good		good		average		poor
From and to the aircraft

 

Arrival Service		very good		good		average		poor
Baggage Delivery

 

 

Overall Satisfaction		very good		good		average		poor
Satisfaction from the services offered

 

General Comments						Business		Economy
Class of Service

 

						Male		Female
Sex

 

		1 to 5		5 to 10		10 to 15		More
How many times have you traveled with Aegean inland, during the last year?

 

		1 to 5		5 to 10		10 to 15		More
How many times have you traveled with Aegean abroad, during the last year?

 

						Yes		No
Will you fly with us again ?

 

Purpose of your trip :
Personal
Business				Leisure
Other

 

		less than 24		25-34		35-44		45-54		more than 55
Age

 

General Comments :

 

First Name :
Last Name :
Phone Number :
E-mail :

 

Please fill all the required fields ( )